Refund policy

Effective Date: January 1, 2026

This Refund Policy explains the conditions under which payments made for services provided by PIBAVIS may be refunded.

1. General Information

PIBAVIS provides document pre-screening, visa eligibility assessments, consultation services, and application support.

Payments are processed securely through authorized payment service providers.

2. Refund Eligibility

Customers may request a refund before work on their order has commenced.

An order is considered to have commenced once PIBAVIS begins reviewing submitted information, evaluating documents, performing an eligibility assessment, providing consultation, or otherwise allocating resources to the requested service.

Once work has commenced, refunds may be denied or issued only partially, depending on the stage of completion and the services already provided.

3. Non-Refundable Services

Refunds are generally not available if:

The document review or eligibility assessment has begun;
Assessment results or consultation services have already been provided;
The customer submitted inaccurate, incomplete, false, or misleading information;
A visa, work permit, or entry request is refused by the relevant governmental authorities after PIBAVIS has completed the requested service;
The customer changes their plans or decides not to continue after the service has been provided.

4. Government Decisions

PIBAVIS does not issue visas, work permits, residence permits, or immigration approvals.

All immigration decisions are made exclusively by the competent governmental authorities.

A visa refusal, work permit denial, or refusal of entry into Israel does not constitute grounds for a refund of services already provided.

5. Duplicate or Incorrect Payments

If a duplicate payment, overpayment, or technical payment error occurs, customers should contact PIBAVIS as soon as possible.

Verified duplicate or incorrect payments will be refunded where applicable.

6. How to Request a Refund

To request a refund, customers must contact PIBAVIS and provide:

Full name;
Order or transaction details;
Contact information;
A description of the reason for the refund request.

Each request is reviewed individually.

7. Review and Processing

Refund requests are typically reviewed within 10 business days after all required information has been received.

If additional information is required, the review period may be extended.

8. Approved Refunds

Approved refunds will be issued to the original payment method whenever reasonably possible and in accordance with applicable laws and the payment provider’s policies.

Depending on the customer’s bank or card issuer, the refunded amount may take several business days to appear in the customer’s account after it has been processed.

9. Contact Information

Website: https://pibavis.co.il

Email: info@pibavis.co.il

Phone: +972 55 920 6006

Support Hours: 24/5

Registered Office: Tel Aviv, Israel